Help-Tech was a project of Nonprofit Technology Resources. It gave the following descriptive information in 2011:
HELP-TECH is administered by Nonprofit Technology Resources, which has been providing technology equipment and support services for individuals and organizations in the Philadelphia area for over 30 years.
NTR’s mission is to make communication and information technologies, plus training in their use and repair, accessible to low-income people in the Philadelphia area. NTR refurbishes used computers, provides hands-on training, and helps community-based service organizations use computers in their work.
In addition to classroom and online training, the HELP-TECH program will provide participants with real-world experience in computer refurbishing and troubleshooting, something no similar training program can offer.
Plus, participants will learn valuable computer support skills such as communicating with end-users, researching and providing solutions to hardware and software problems, and documenting problems and their resolutions.
All learning is conducted in our modern facility which is convenient to public transportation.
The Internet and Computing Core Certification (IC³ GS3) provides job-seekers with the foundation of knowledge they need to succeed in environments that require the use of computers and the Internet. The Global Standard 3 is an internationally recognized standard for digital literacy and reflects the most relevant skills needed in today's academic and business environments.
The MCITP: Enterprise Desktop Support Technician 7 proves your ability to successfully manage and troubleshoot desktop environments that run the Windows operating system. It also shows that you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
By earning an MCITP certification, you distinguish yourself as an IT professional with the skills and proven job-role capabilities to effectively work with Microsoft technologies. Roles such as customer support representative, computer support specialist, technical support representative, help desk technician, and technical support specialist all open up to you.